Support
How Can We Help?
Our support team is available 24/7 to help you get the most out of CRMLink. Browse our resources, submit a ticket, or connect with us directly.
Get Help
Support Channels
Multiple ways to reach our team and find the answers you need.
Knowledge Base
Browse help articles, tutorials, and step-by-step guides to solve issues on your own.
Submit a Ticket
Get personalized help from our support team. We typically respond within 2 hours.
Live Chat
Chat with a support agent in real time for immediate assistance with your questions.
Email Support
support@crmlink.ai — We reply within one business day.
Phone Support
+1 (516) 399 5755 — Available Monday–Friday, 8am–6pm CT.
Community Forum
Connect with other CRMLink users, share tips, and find community-driven solutions.
Knowledge Base
Browse by Topic
Find answers organized by category to quickly resolve your questions.
Getting Started
Account setup, onboarding, and first steps with CRMLink.
Phone System
Call routing, voicemail, IVR menus, and number management.
Power Dialer
Campaigns, call queues, auto-dial settings, and dialer reports.
CRM & Contacts
Managing leads, pipelines, deals, and contact records.
Billing & Account
Invoices, plan changes, payment methods, and subscriptions.
Mobile Apps
iOS and Android app setup, push notifications, and mobile calling.
Integrations
Connecting CRMLink with Salesforce, HubSpot, Zapier, and more.
Admin & Security
User roles, permissions, SSO, two-factor auth, and compliance.
FAQ
Frequently Asked Questions
Quick answers to the most common support questions.
Click "Forgot Password" on the login screen and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder. For security, reset links expire after 24 hours.
Go to Settings > Phone Numbers > Port a Number and fill out the porting request form. You'll need your current carrier's account number and PIN. Most ports complete within 7–10 business days. We'll keep you updated via email throughout the process.
Our email and ticket support is available 24/7. Live chat is available Monday–Friday, 8am–8pm CT, and Saturday 9am–5pm CT. Phone support is available Monday–Friday, 8am–6pm CT. Enterprise customers have access to a dedicated support line with 24/7 phone support.
Navigate to Settings > Phone System > Call Routing. Select the number you want to forward from and enter the destination number. You can set forwarding rules based on time of day, caller ID, or whether the call goes unanswered. Changes take effect immediately.
Yes. Go to CRM > Contacts > Export and choose your format (CSV or Excel). You can export all contacts or apply filters first to export a specific segment. Call logs, notes, and deal history can also be exported from their respective sections. Your data is always yours.
Go to Settings > Team > Invite Members. Enter their email addresses and assign a role (Admin, Manager, or Agent). They'll receive an invitation email with a link to set up their account. You can manage permissions and deactivate users at any time from the same screen.
Submit a Ticket
Open a Support Request
Describe your issue and our team will get back to you as soon as possible.
Ticket Submitted!
We've received your request and will respond within 2 hours during business hours. Check your email for a confirmation with your ticket number.
System Status
Platform Status
Need Personalized Help?
Our sales and success teams are ready to give you a hands-on walkthrough, help with migration, or answer any questions about CRMLink.